HOUSE take pride in our reputation and value the trust and goodwill we have from both buyers and sellers.
Whether offering comments or suggestions on how we can improve our service we want to hear from you and welcome your feedback. If for any reason you are not satisfied, please let us know immediately and allow us the opportunity to put things right.
Our complaints procedure follows the guidelines provided in accordance with Rule 10 Real Estate Agents Act (Professional Conduct and Client Care Rules) 2008.
Our complaints procedure
If you have a complaint, we encourage you to first discuss the issue with the agent or staff member you have been dealing with. You can also submit feedback in writing using this online contact form.
If this does not resolve the issue, please contact the office and ask to speak to the branch manager or business owner.
If you prefer you can make a complaint to the Real Estate Authority at any time.
Early Resolution Team
Real Estate Authority
PO Box 25 371, Wellington 6140
Phone 0800 367 7322
HOUSE agents are licensed under the Real Estate Agents Act 2008 and operate under the REAA Code of Professional Conduct and Client Care.